Your customers perception is your reality.

Free Webinar Wed 4th Aug at 1.00pm.

Do you know how you are perceived by your customers?

Do you know what the customer journey is like for them throughout all the customer “touch points”?

In short, customer excellence is about being excellent in the eyes of your customer. A simple concept, but very important.

Customer excellence drives profitable growth. By putting your customer at the centre of everything the company does, you’ll ensure that you’re delivering the product or service that they need. Doing that will help you achieve long-term customer satisfaction which, in turn, means you’re better able to maintain a sustainable competitive advantage. So, it’s not just about creating a warm, fuzzy feeling for your customers. It’s directly linked to the successful growth of your organisation.

Join our free webinar on Wed 4th Aug at 1.00pm to learn how to map out your customer’s journey. What are the touch points and what messages do they give?


Customer service can be a major competitive edge in business. Learn the tools and techniques to deliver customer excellence and exceed expectations.

Learn how you can turn your customers into advocates and develop your business.

This session is one of a series the Down Business Centre virtual support network is running. Take the opportunity to learn and receive support from other like-minded people.

An investment of your time to work “on” your business rather than “in” your business – an opportunity to think proactively about the challenges and opportunities ahead as we continue our Covid recovery.